GDPR

Made by Jo Dancewear 

Privacy Policy

This privacy policy will explain how our organization uses the personal data we collect from you when you use our website.

Topics:

What data do we collect?

How do we collect your data?

How will we use your data?

How do we store your data?

Marketing

What are your data protection rights?

What are cookies?

How do we use cookies?

What types of cookies do we use?

How to manage your cookies

Privacy policies of other websites

Changes to our privacy policy

How to contact us

How to contact the appropriate authorities

What data do we collect?

Our Company collects the following data:

Personal identification information- Name, email address, home address. 

How do we collect your data?

You directly provide Our Company with most of the data we collect. We collect data and process data when you:

Register online or place an order for any of our products or services.

Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.

Use or view our website via your browser's cookies.

How will we use your data?

Our Company collects your data so that we can:

Process your order, manage your account.

Email you with special offers on other products and services we think you might like.

How do we store your data?

Our Company securely stores your data at our office, in a locked box

Our Company will keep your data for 5 years. Once this time period has expired, we will delete your data by removing it from our data files.

Marketing

Our Company would like to send you information about products and services of ours that we think you might like

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Our Company from contacting you for marketing purposes 

 What are your data protection rights?

Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access - You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.

The right to rectification - You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete information you believe is incomplete.
 The right to erasure - You have the right to request that Our Company erase your personal data, under certain conditions.

The right to restrict processing - You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.

The right to object to processing - You have the right to object to Our Company's processing of your personal data, under certain conditions.

The right to data portability - You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: joanna@madebyjodance.co.uk

What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org.

 How do we use cookies?

Our Company uses cookies in a range of ways to improve your experience on our website, including:

Keeping you signed in

Understanding how you use our website

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

Functionality - Our Company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

Advertising - Our Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our Company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you

visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result

Changes to our privacy policy

Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 22 January 2025.

How to contact us

If you have any questions about Our Company's privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: joanna@madebyjodance.co.uk

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Our Company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner's Office.

Refund and returns Policy

Fearless Freestyle Refund  and returns Policy

Thank you for shopping at Fearless Freestyle!

We offer refund and/or exchange on all beginner wear within the first 30 days of your purchase, as long as you meet qualifying criteria. If 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.

Eligibility for Refunds and Exchanges

Your item must be unused and in the same condition that you received it.

The item must be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Only regular priced items may be refunded, sale items cannot be refunded.

Only items which are faulty will be offered a refund. All items are sold as sized by size chart given on the item page. Any item purchased which is deemed wrong size by customer fault will not be eligible for a refund.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at joanna@madebyjodance.co.uk 

Exempt Goods

The following are exempt from refunds:

• Bespoke costumes
• Worn beginnerwear

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Late or missing refunds

If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

If you have done all of this and you still have not received your refund yet, please contact us at joanna@madebyjodance.co.uk

Shipping

It must be sent to the Address given via email

You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Please see, we cannot guarantee that we will receive your returned item.

Payment issues

If there is an issue with payment, firstly please contact Made By Jo via email- joanna@madebyjodance.co.uk.

Any paypal disputes logged will incur a £12 charge which will be payable by the customer.